Originally Posted by craz

I ran into this multiple times. Can be anything from the line in or out,to a problem with the printer (usually the case) among others. If they cant get it fixed on their own (and usually it takes a mgr with the proper keys) then they have to wait for service to arrive

No different then a problem with your phone or cable , CSr will try and talk you thru a fix a few different ways if necessary and if nothing works sets up an apt for service to come to you, lucky if they get to you within a few days, so why is this any different