FlyerTalk Forums - View Single Post - UA958 Jun 12 '15: MX @ ORD, Diverts to YYR for 2nd MX, Pax Housed @ Military Barracks
Old Jun 15, 2015, 8:50 am
  #119  
fly18725
 
Join Date: May 2013
Posts: 3,361
Originally Posted by BearX220
With great respect, there were 8 or 10 United staff on the ground. They came with the plane. Presumably they were on the phone to dispatch. They are theoretically trained to be resourceful. That they disappeared to a hotel and comfy beds without communicating with the strandees, even to say they can't get a rise out of HQ and they're trying and they're sorry, speaks volumes about the state of the company. It simply feeds the standard narrative that the main mission of United Airlines is the safe transport in comfort of the employees of United Airlines. (They'd been on duty less than three hours when the diversion took place; they must have been exhausted.) Add the captain to the list of UA people who have some explaining to do.
After reading nautical's post, which now seems to have disappeared, it seems like the big miss in communications was saying that the replacement flight would go onto LHR when it was actually going to EWR. Are you expecting members of the flight crew, who dealt with a significant incident themselves, to sit in the barracks, forgoing rest, to tell passengers what?

The screw up was in the execution of a recovery plan. Different communication protocols wouldn't have fixed that.
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