Originally Posted by
MSPeconomist
This seems like a contradiction. If business class fares are cheap, it's hard to see an argument for spending money to improve the service unless DL is trying to position itself above the competition. Being forced to match cheap fares should lead to service cutbacks.
DL matches some cheap fares, but I think their D1 product IS better than many airlines and therefore they can charge a premium. But if the lounge experience sucks, this degrades the whole D1 experience and pax may think twice about flying DL next time.
I now hear there's a dedicated Delta-One lounge at LAX Bravo DL for realizing the lounge DOES make a difference.