Originally Posted by
davie355
Soccerdad1995, you should have a receipt in your email. Reply to it and say the driver misled you into handing over $20 cash. Ask Uber to refund $20 to your credit card.
Uber is a cashless experience. Tip is not customary for UberX/Black/SUV/LUX/RUSH/EATS/anything except UberTAXI. For UberTAXI, Uber will add 20% of your meter in a separate line item to your fare. That's the tip.
+1
The whole point is that everything is cashless. Uber is also clear about this on their site:
https://help.uber.com/h/1be144ab-609...5-b9c7de5ec073
DO I NEED TO TIP MY DRIVER?
You don’t need cash when you ride with Uber. Once you arrive at your destination, your fare is automatically charged to your credit card on file — there’s no need to tip.