these complaints are getting to the stage of ridicule reminds me of my wife who just can't stop complaining about anything and everything. The moment it goes soft, she would say it's not hard enough. ** pardon the pun that sounds very funny if taken wrongly

anyways back to the point. I believe galley storage are extremely cold thus it's likely served rock cold... it's ok, let it sit there for 10-15 minutes. if you insist ask for warm water, put it on top of icecream... technology goes a long way.