FlyerTalk Forums - View Single Post - How the Heck Does One Get Through to Customer Service?
Old Jun 11, 15, 2:38 pm
Join Date: Mar 2011
Posts: 5,638
Originally Posted by mke9499 View Post
Their hours are Monday-Friday, 7;00 am-8:00 pm CT. I would start calling shortly before they are scheduled to open, and redial till pick-up.

If you get a busy signal, keep redialing. If it rings through, try to hang on, till your call is answered by an agent.
It was notoriously difficult to get through prior to the sale meltdown last week, now it's seemingly impossible. People on Facebook are reporting literally hundreds of redial attempts, every day all week, to no avail.

Like I said, your best bet right now to get a rep that has the same power as one at 214 is through Twitter.
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