Originally Posted by
HereToHelp
Lounges are a complimentary service. When you buy a premium ticket, you aren't buying the complimentary services as part of the package. You are just paying for a better product and service for your transportation from point A to B. The lounges are a way of the airline showing you gratitude for your custom. In this case the BA does not need to compensate you for the lack of a lounge thereof.
Sounds like a good BA standard answer. Would it really be a big deal to give clients a voucher, particularly as the airline is (misleadingly) advertising the availability of a lounge online despite knowing it doesn't exist?
Still I suppose penny pinching must come first.....