Originally Posted by
lewis_saint
While it is true that there are some outstations which don't have lounges, I don't think that logic applies in this case for tickets booked prior to the fire. One might have explicitly seen that a lounge existed at FCO, and used it in their cost-benefit analysis to determine paying for CE, etc.
The fire was outside of BA's control, but even offering a 10 EUR food voucher would go a long way...
Particularly as they haven't bothered to update the lounge directory either.