Old Jun 8, 15, 4:01 am
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; SPG Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 526
Originally Posted by carmy View Post
and friendlier staff.
I never found the PH Melbourne staff to be unfriendly, quite the opposite for many people we interacted with. Nathaniel of the lobby lounge went out of his way to write out a number of bars and restaurants both in the city and a short distance away in Fitzroy that was very useful

We also had access to the Club lounge with our room, and Evelyn was friendly (some may find her over-friendly), but the quality of the service suffered a lot when she and the other lady took Sunday night off.

The last part they got wrong was my Fine Hotels and Resorts free night at checkout. The reception person had never heard of what I was talking about, but the manager wasn't far away and it was resolved quickly.
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