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Old Jun 1, 2015, 6:06 am
  #12  
South London Bon Viveur
 
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,981
As alluded to above, it's all about expectation management. If I fly to JFK I brace myself for sheer hell and generally I find that it isn't actually that bad. I need to start doing the same with Heathrow
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