Originally Posted by
eajusa
If you reserved ahead of time and the hotel overbooked, it is definitely there fault. Why doesn't the owner understand this? Was there a reason they gave your room away? or Did they just overbook out of sloppy management?
They overbooked indeed. There was an event in the area, many of the hotels were fully booked. Sloppy management, yes sure, there were other customers in the same case that day.
Why the owner did not understand it, no idea. When we complained to him about the room downgrade for the second night, his answer was literally "would you have preferred to stay in the old dirty place one more night?"
