Old May 28, 15, 1:16 pm
Join Date: Mar 2011
Location: BOS, BED
Programs: BA Gold, AA Platinum, SQ Gold, Marriott/SPG Platinum
Posts: 1,161
There is a lot of weather in south right now, which must be generating lot of calls.

When systems are over burdened, AA removes the award ticket option from reservations number.

As advised, your best bet is to try calling late in the night (say around midnight 12/11c)
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