Originally Posted by
prasha11
@:-)
but the funds were returned back to the source from his account, there is no money in the account to issue a refund check...unless H&R emerald has powers to pull back the money they returned?
The only thing H&R emerald can do is assist OP to recover from the GCs bank. will they/will they not?
The bank made an error by not following their own terms. They can correct this error by charging the prepaid cards again and sending a check.
Problem is that H&R block is conflating "unprofitable customer" with "fraud". In a true fraud situation, refunding the cards would be the right thing to do. But they're not treating it like fraud by alerting the issuing bank.