Originally Posted by
Single_Flyer
Thanks; I know it will get sorted out, just concerned about the time it will take to make sure it all works out. Also fear that there will be an issue when checking in. But Hyatt usually comes through so not overly concerned.
Mine also shows up as two rooms; I think they do this when you are given a connector room (i.e. technically two rooms with two different room numbers). My most recent Hyatt stay I was given a connector room without using a DSU; it showed up as two rooms about 24 hours before my stay. I was concerned I was being charged for two rooms, but when I checked in they explained it was a complimentary upgrade.
In my case, it wasn't a connector suite, although the hotel has them. When I've gotten the connector as an upgrade, it didn't show as two rooms on my reservation or receipt, although my key card had both room numbers and the key cards worked for both doors.