Old May 7, 15, 9:38 am
Join Date: Oct 2014
Location: SEA
Posts: 1,715
An update:

I received notice back from Hyatt. They said it was a glitch in the system and would refund BOTH charges and that I would need to pay at the hotel at check in.

I will be watching my Visa account; refund has not yet posted.

Still not sure what happened and nervous I won't have a room/upgrade when I arrive -- but the reservation is still showing in my hyatt.com account.
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