HUACA worked! Got my upgrade! I was already typing out a PM to AGR Insider when I was on the phone with the second agent. I'm glad that I didn't need to hit 'Send.'
Originally Posted by
jetsetter
Are the upgrade kits of 5 coupons using points now issued electronically instead of paper certificates? And if so, how do you redeme the electronic coupons?
The coupons each have a unique coupon code. Just call it in with your reservation number and the coupon code. I like this system a bit better. In the past, when you had to forfeit the physical coupon at a ticket window, there was a chance that the agent wouldn't know how to process it and say that your fare is ineligible. With the electronic coupons, I can HUACA until I find someone competent.