Old May 6, 15, 5:58 pm
  #3  
dashark
 
Join Date: Mar 2003
Location: SEA
Programs: Alaska MVP Gold, Delta Silver, HH Diamond, Hyatt Diamond, MR Silver
Posts: 228
Check the rate on your reservation online. I just used a DSU and found out that when they implement, in some cases they just rebook you at the standard suite rate and then are supposed to do a "manual override" on the rebooking to reset to your original room rate within two hours.

In my case, someone missed the manual override and my reservation was left at the standard suite rate. I had to call the Diamond line and have them redo the "manual override." Fortunately, I had them fix it before they processed a new deposit on the room.
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