Originally Posted by potato

My recent BRG request was denied as the BRG specialist claimed that "After researching, I was unable to validate your claim based on the third party website being untranslatable. " The competing website is in Chinese. However, I've read about the T&Cs of BRG, there's no mention that the competing website must be in English. Hyatt not being able to deal languages other than English sounds quite ridiculous by itself, doesn't it

Since the email address they use is not reply-able, I'd then called the Hyatt hotline in China and filed my complaint. That was two weeks ago. Two weeks have passed, and I've called several times to check status. Still no response.

I don't know if this will die a natural death. Anybody Anybody who knows how to further escalate here? Anybody with similar experience before? Thank you!