Originally Posted by
Batchtj
Thanks again, out of politeness I took their call. I am glad I did, as she has had a change of heart and decided I am now entitled to the full amount! Apparently she did a manual process to check my claim which they have to do when their systems are down, and I qualify!!! Glad I didn't back down! So another success story! ��
Calling this a success story is questionable (given how many people would have given up on first/second/third occasion and that's what BA is probably trying to do by this approach
) But a success for getting your money - definitely! ^