Originally Posted by
eponymous_coward
I saw lots of ranting about Hilton devaluations the last few years.
It's not showing up in their profit statements.
Or their customer satisfaction, apparently.
http://www.jdpower.com/press-release...faction-report
FlyerTalk is a very different place from the customer base of Hilton, it would seem.
FT members are a very small percentage of any loyalty program even if more vocal. The chains have always watched the bottom line and that's what counts the most.