Dear official LH lurker,
I was participating in the Miles and More Bonus program in 2014 and flew 10 flights, meaning I should have been awarded 3000 miles. However, this has not happened, and I was trying to get a reply from Miles&More since December, but never got any feedback. Could you help?
First nine flights were normally credited to my account, flight #10 was flown in December and was a reward flight. To my understanding, according to the terms and conditions, this flight should still count as #10?
Thank you!