Originally Posted by
whimike
Originally Posted by
SinglePapa2
Seems something is getting afoot. Got call back from Roomer: "Westgate erred, and is asking to send them bank statement, so they can refund me (within hopefully 48 hours)"
P.S. Roomer is really on top of it now; I just got another call - from supervisor Ben - to tell me he's personally on the case vs. the rogue hotel
So, Roomer is taking care of it, as they should. If you had waited to talk to Roomer, then there probably would have been no need for this rant on FT.
+1
There should be a box before posting about anything being a scam: "I confirm I have spoken with the travel services provider and they have refused to resolve the issue."
As for now alleging criminal behavior by Westgate and expecting a certificate, good luck with that. This does highlight that using roomertravel is inherently risky in the sense the entire website is an attempt to g et around a property's nonrefundable, nontransferable reservations policy.