1st BRG submitted and approved
BRG claim approved on my first every claim. Stay is at the Des Moines Hyatt Place in May. I submitted a second claim for another date in May and it was also approved.
Expedia & Priceline had lower rates so I was pretty confident that my claims would be approved and they were. I set my expectations that this would not go well but I was pleasantly surprised. I was prepared to book at another hotel if my BRG claims were denied because for some reason, this Hyatt Place in Des Moines is pricey for a tier 2 city.
My JPEG screen shot files were approved right away. Overall, I was pleased with the service from Hyatt on this and their response time over email was very good.