Originally Posted by
curbysplace
On Delta I seem to recall a "policy", written or unwritten, I do not know, that an agent or phone rep is allowed to give a voucher for a certain amount based on the number of hours delayed, something like $150 for up to 3 hours and $250 + if it was more than 4 hours.
They don't do this on AA. Find the alternate flights you want and they'll change you no problem, or give you a refund.