Old Apr 5, 15, 10:01 am
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
I've had this happen 90% of the time when changing an award ticket. The final process said it failed, and you get the error message. In reality, the change did go through, United has a lot of bugs in it's "industry best" website.
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