A quick question on "Duty of Care" to see if anyone has been told similar by BA lately?
Flight from EDI-LCY cancelled. Transferred onto EDI-LHR and had to take a taxi to our destination an hour from LHR (but 10 mins from LCY!)
BA only refunding £50 of the £90 taxi fare. It's not the money - it's the principle. I have never heard of this before form BA but have been told repeatedly it's "policy"?? Also have never had them say this to me ( BA Gold also) before and I have submitted quite a few taxi receipts due to delays / cancellations before.
What is going on at BA these days??? Anyone can offer any info? I have been told that the £50 decision is final so not fighting with them any more but just wondering others experience lately with any "out of pocket / duty of care" claims?