Originally Posted by
caz312
how far in advance were you advised of the cancellation?
It was a nightmare. I was informed 48 hours in advance and spent 155 minutes on the phone trying to change the flight.
I don't think I have ever spent 155 minutes on the phone to anyone. I put it down to a new/badly trained call center operator.
I was unable to make the change online as for some reason it was locked on an even later fight from LHR.
Originally Posted by
corporate-wage-slave
Incidentally, though you have found an App which says it takes 98 minutes, not only do I know from personal experience that it doesn't take that long, but Transport for London says it take 70 minutes. So I think you would need to be careful on that one.
True, but that either involves a taxi or multiple modes of public transport with 4 changes.