Another fail, as always.
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Dear 3rdworldresident,
We are pleased to hear of your desire to stay with us and happy to be of assistance regarding your Best Rate Guarantee submission. After researching, I was unable to validate your claim based on
Hotelscombined.com requires a membership to book reservations. The rates offered on Booking.com were higher then found on Hyatt.com.
If you have reserved a reservation, the booking is still confirmed at the original rates held. Should you like to make any changes or cancellations, please contact our Hyatt Reservations Office at 800 233 1234 (from within the US and Canada). Please do not reply to this email as this mailbox is not regularly monitored. To view a list of contact numbers available in other countries please visit:
http://www.hyatt.com/hyatt/customer-service/numbers.jsp
Please let us know if we may be of further assistance!
Best Regards,
Sxxxxx Bxxxxx
Hyatt Best Rate Guarantee Specialist
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First, I did not use hotelscombined as competing website. She didnt even tell me what was the rate she found and what the hyatt rate was, just said the competing rate was higher.
Second, booking.com still shows the competing rate that is lower than hyatt's rate.
I'm speechless. Hyatt's BRG for me is no longer exist.
I'm a bit glad they did not approve my claim because i dont actually want to spend my money at their properties anyway.