Originally Posted by
Gold Passport Concierge
Good Morning 4aks,
Would you kindly PM your Gold Passport details along with the stay(s) in question? The retro amenity is still offered when the hotel posts the stay itself but misses the amenity. If the hotel misses the entire stay, the retro amenity doesn't apply. I'm not necessarily implying this was the case in your situation, which is why I'm happy to look into it.
Best regards,
Evan V
I sent a PM - of the 9 stays since January, the bonus was posted on only half of them, and of the others I had to call and follow-up on , none of them have retro bonuses.