Originally Posted by bocastephen

...and this is what made Southwest a well respected product in the minds of so many customers. The simple fact that Herb Kelleher could have cared less about angry stockholders or idiots like Hunter Keays, and instead made sure his employees were the number 1 priority so they could take care of customers, and allow everything to fall naturally into place as a result....which for so many years it did just that with stellar financial, operational and satisfaction performance scores.