Originally Posted by
StingWest
Another area of deliberate under-performance: Complimentary Premier Upgrades (aka Unlimited Domestic Upgrades). This idea was flawed from the beginning and should be scrapped in favor of a paid upgrade system where the paid upgrades get priority over last minute sales. Sort of like the 500 mile certificate system that UA used to have (or the coupon system that AA has)
UA already has a paid upgrade system: it's called TODs.
It's just that Kettles get them for less than elites because UA already owns its elites.
If it's not already, the destruction of UA will make a good business school project
of what not to do.