Originally Posted by
BearX220
The company must change its policy of institutionalizing sanctioned, deliberate underperformance (80% OT threshold, DEN baggage meltdown, replacing competent empowered employees with inept, powerless, cheap contract hires, etc.) in the name of "running the airline like a business."
Another area of deliberate under-performance: Complimentary Premier Upgrades (aka Unlimited Domestic Upgrades). This idea was flawed from the beginning and should be scrapped in favor of a paid upgrade system where the paid upgrades get priority over last minute sales. Sort of like the 500 mile certificate system that UA used to have (or the coupon system that AA has)