Old Mar 18, 15, 8:50 am
  #512  
tinnub
 
Join Date: Jul 2003
Posts: 792
I had a disappointing stay last month. Used a DSU and was very pleased with the room,(round bedroom suite on the Cathedral wing).
Very poor wifi, told front desk who sent up young bellman who was very nice but said yes, we were right and someone would call back, (no call back). No newspaper was delivered during the 5 days, even though requested upon check-in. Asked if I wanted points or "the amenity of the day", I asked what it was and FD said "I don't know"; took the points.
Told FD of these issues upon check-out and received nice apologizing email from GM.
In sum, hard product fine, but service issues echo other posts, not terrible, but not up to PH standards.
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