Originally Posted by donotblink

Hi guys,

I have an issue with the W New York - Union Square that I need help with. I contacted corporate around 1pm today with an e-mail similar to what I'm writing below, but didn't receive a response. Any suggestions on what to do?

The W New York - Union Square has engaged in deceptive marketing practices, making material misrepresentations in their room descriptions, that if not rectified will cause significant damages—the exact amount of these damages is currently unknown.

On August 14, 2014, I made a reservation for the Extreme Wow Suite for my birthday at the W New York - Union Square checking in Saturday, April 25, 2015 and checking out Sunday, April 26, 2015. At the time the room description had the following verbiage:

“Magnify your stay with a full view of Union Square Park’s greenscape, winding paths and cobblestone accents from the wraparound couch in this thoroughly redesigned marvel. Make it your own with an interchangeable wall unit whose functions range from a DJ booth to a dining table for six. Host a sizeable gathering thanks to the separate living room’s ample seating and entertainment center with a 55-inch flat screen television. When the party’s over, escape to the Jacuzzi. (1,000 Square Feet / 93 Square Meters)”

I subsequently made additional reservations for surrounding rooms that are both connecting and non-connecting to the suite.

Over the past week, I have been in contact with a representative of the hotel, (redacted), who is responsible for, among other things, supporting the needs of the property’s guests.

I informed Ms. (redacted) of my intention to have a small gathering in the suite and requested a tour of the suite. Ms. (redacted) complied with my request on Wednesday, March 11, 2015, and informed me that the party would be possible, in addition to offering a number of suggestions on how the suite could be used. Ms. (redacted) also accompanied me to the hotel’s restaurant and bar where she offered me several drinks to continue to discuss plans for the party.

Subsequently, I sent out a number of invitations to the party at the W to my friends and family.

On Friday, March 13, 2015, Ms. (redacted) sent me a message via e-mail informing that the property would not be able to host my party and “this type of setup would not comply with our property's nonparty policy”. Additionally, the hotel’s marketing manager changed the description of the room on the hotels website to remove verbiage to suggest that the suite could be used for parties. I found an original version via Google’s web cache and have pasted it above.

After an e-mail with the info above was sent, I was told that I would need to commit to a $5,000.00 F&B requirement, when the Insider had told me on Wednesday that she could help me source outside food and even suggested a few places. She had also told me to reach out with any special special requests "Please feel free to reach out to me for Whatever/Whenever...really!" and that she would make sure that I would have a really awesome party.

What would you do if you were me?