My visit today to the local First Tech branch to advise the rep who signed me up for the pin-less chip card Visa resulted in her being quite visibly dismayed that she was clearly misinformed, She was also very concerned about the effort we both took because of that lack of accurate info from her internal resources. She even asked that I provide her with the MC rollout EMV expert name so she could assure that the correct and complete info finally got distributed to that branch and hopefully to the web site and other reps. She mentioned that he was quite high up in the business structure.
I wanted to mention this experience since it such an exception to my past experiences with bank folks and a good reflection of how they do business - at least here.
(The yummy free cookies were a nice perk too!)