Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,791
Under normal circumstances, I never have to wait more than 10 minutes. Only once, during winter disruptions, the recording said 3.5 hours, but someone who was not a medallion also tried to call and the wait time was over 5 hours.