Originally Posted by
jbalmuth
When LAN changes its flight times or cancels a service, they have a longstanding nasty habit of not contacting passengers directly (presumably relying on BAEC to pass on the news). In other words, during the 330 days between booking and flying you need to periodically check that LAN is still planning to operate their flight. Forewarned is forearmed.
But it is BAEC's duty to pass on the news. Your contract is with the ticketing entity. When I redeem miles on AS, AS often takes a month or two to deliver the news re: my inevitable LA schedule changes. Fortunately, I already know about it.
I did finally install LAN's mobile app and you can, as a non-LANPASS member, put in your itineraries. I hope that the app will update, as necessary. (I just checked, and it did update re: a schedule change on a Travel Agency booked trip in a few weeks.)