Originally Posted by
ab_initio
Unpublished, yes - but there are CSR guidelines that advise the agent of things like DM only, allowed window, etc.
Not so super-secret IME - misunderstood by both GAs and pax due to the lack of clarity, certainly.
I don't see the point of unpublished benefits. If the benefits rare supposed to incentivize people to purchase tickets on DL, how can this happen if the person doesn't know about the benefit or, if they have heard rumors or have experienced it, feel that one cannot count on the benefit being delivered?