Old Mar 4, 15, 5:39 am
  #8  
Grog
 
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 2,868
Originally Posted by Christefan View Post
So even if you keep your boarding passes for proof of mileage credit, M&M doesn't care. Customer Service at it's finest. One more customer lost which seems to happen quite often these days.
Send copies of everything related to the issue while clearly stating your exact expectations to:

Lufthansa Customer Relation USA
PO Box 425
East Meadow, New York 11554

as well as to...

Henry Bickel
Supervisor, Customer Feedback North America
Von-Gablenz-Straße 2-6
50679 Köln, Deutschland
{firstname}.{lastname} @ dlh.de


If it's not rectified after that, then send that package to:

Jens Bischof
Vertrieb, Produkt & Marketing
Von-Gablenz-Straße 2-6
50679 Köln, Deutschland
{firstname}.{lastname} @ dlh.de
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