I know this is an old thread, but I wanted to say I think the OP was correct in being upset. You should get what you ordered or better if they don't have your exact class. Dollar handled the issue like an immature company, and this experience mirrors my few attempts at renting from them. Perhaps one could say this crap is justified by the lower prices, but one should also know renting from Dollar you are getting a similar experience to Ryanair. IE no support if anything goes wrong, and extended conversations with people who do not understand a customer service model. JMO.