Old Feb 20, 15, 11:01 pm
Join Date: Aug 2005
Programs: LH M&M (was: SEN), UA*G(1K), PC Spire Amb, Marriott Gold (by virtue of UA*G), Accor Gold
Posts: 4,621
Very similar when it happens the other way round. "As a one-time gesture of good will we exceptionally are reversing the mileage credit we have done by mistake". And then the lurkers went on to clarify that "the mileage card provided at the time of booking will be credited", a claim which lacks any basis whatsoever.

Total chaos and nobody willing to take responsibility.

htb is offline