FlyerTalk Forums - View Single Post - extenuating circumstances refund?
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Old Feb 18, 2015, 7:56 am
  #4  
RogerD408
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Quite often the first response from AA is not their final word, unless you accept it (most often for me the first response is not even related to the request). If it was me, I would write a letter to AA, include any documentation you can about the company walking away from its obligations and you being stuck in the middle. If they again say no, you are no worse off.

Good luck getting this resolved.
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