Originally Posted by
Piscesbox
the UA agent said that according to their system, "an unidentify(no account logged in) CUSTOMER CANCEL the ticket on their end via UA website", which this is not possible at all!!!
Of course it's possible.... when booked directly all they needed was your PNR and name. Probably someone within your company made a mistake....
I'm afraid you are in trouble. You can appeal with UA but it's not going to be easy, especially not for a discounted fare class.