Interesting interview with Michael Wisbrun, Managing Director of SkyTeam:
AirwaysNews High Flyer Interview: Michael Wisbrun of SkyTeam
Key points:
- New SkyTeam lounges in Beijing, Hong Kong and Dubai planned for 2015 (as discussed in this thread: 3 new skyteam lounges planned for 2015)
- Recognition of two 'holes' in the SkyTeam network: Brazil and India*. Gol's partnerships with DL, AF/KL, etc are seen as partly addressing Brazil; 'no solution yet' for India.
- Mention of the 'SkyTeam transfer programme', that is trying to improve transfers between different SkyTeam airlines. In particular, this includes a 'major IT project' to ensure 'that any employee at an airport can change the itinerary in the system of our member airlines', to be achieved this year. (Given the importance of service recovery in the event of IRROPs, this sounds like a useful development - although it's also surprising that apparently no alliance has managed it so far! The 'SkyTransfer programme' has been mentioned earlier in this thread, but I have seen very little published information about it. It seems it is more of a behind-the-scenes initiative than, say, SkyPriority - but it would still be interesting to hear more details...)
- Plans for a 'multi-airline booking tool' that would apparently facilitate award redemptions on different SkyTeam carriers. (Again, this sounds like a useful improvement - given that, for example, FB currently allows online booking of rewards on only some, but not all, SkyTeam airlines).
* Wisbrun also suggests that KQ is covering Africa adequately - and although I like KQ, personally I would like to see another SkyTeam carrier somewhere in West Africa. *A has SA, ET, MS and soon AT - so another SkyTeam carrier in Africa would not seem unreasonable, if they could find the right partner...