Originally Posted by
tsmith12
Fwiw, I was downgraded from Concierge to Gold (with just a few stays). So, they do seem to do "soft landing" one tier down.
Seems that's the case as my account now shows "Gold after March 1". Though wasn't sure if that was indeed a "soft landing" or residual from my previous Gold status through the Amex Platinum hotel status benefit. Thanks for confirming the "soft landing" practice though.