Old Jan 31, 15, 1:42 pm
Join Date: Jul 2007
Location: CPH
Programs: EBD, AB OWS (Gold)
Posts: 459
Business upgrade for miles EU - USA. 25000 or 37500

Sitting in ORD and not liking Air Berlin at the moment. When I called Topbonus and tried to upgrade for miles some time ago, I was told that there was no bonus availability and that I would have to do this at the airport at check in. At check in they say that there is a charge, so that I have to use 37500 miles per ticket. Nothing on the website mentions this, and it is not the policy of my normal airline SAS which has the same rate online, at check in and at the gate. Called Topbonus and got nowhere. They tried to put the blame on the ground staff and wouldn't own up to their own policy. There are 6 seats available now, 8 last week, and 12 when I booked, but nothing in booking class U.
gakke is offline