Originally Posted by
parklife
No luck unfortunately, but I have been credited £30 for the inconvenience. In this day and age 8 weeks is just ridiculous it can't be that hard to send a file of customers on a daily basis to update IHGs records!
Facebook would be next for me via pm. Nicola who usually responds is very good. The more you nip their head the more chance of them getting their backside in gear.
If you have had points post to your IHG account from the card it might even be worth contacting IHG although they will probably just refer you back to Barclaycard.
Persistence normally pays off with them though. Once they realise they can't baffle you with bull***t they normally get their act together.
And yes eight weeks is a joke considering they swipe the £99 straight off.