Originally Posted by
jimmyz
Is there any good way that I can speak to United and get my account back?
You can certainly call and ask, but it might be useful to come clean on exactly what you did if you want people here to be able to provide you with reasonable advice about the likelihood of it working.
As for the penalty being too harsh, it is exactly what they say they'll do if you break the rules. Obviously that's not good for you since you got caught* but it is exactly what publish in the program rules.
*Pending further clarification & details.