FlyerTalk Forums - View Single Post - Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
Old Jan 28, 2015, 9:43 am
  #15  
cmd320
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Originally Posted by MrAndy1369
Are you serious about being unable to respond to their email? That makes no sense. I had no problem at all responding to both an AA and US CS email (separate, pre-merger issues).
This changed last fall. I too used to be able to reply to the CS rep by simply hitting 'reply' but that seems to have ended as of late summer/fall 2014. Now they prefer to just send out an automated 5 line email 15 minutes after you submit your feedback and just assume that is sufficient.
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