Originally Posted by
berniebern
Have signed up here to try an understand why I am getting knocked back for a claim. I've been told about this 2.5% difference but nowhere in the terms and conditions can I find reference to 2.5%....only 1%.
New Starwood Rate : 119,225.58THB (4617.93AUD)
Competing rate : AUD 4563.66
Difference of = 1.3364%
Because I've been waiting for a few days to resolve this the expedia rates have now disappeared so whatever stalling tactics they may have been trying to use have worked. Completely unfair I think especially when I see some of the claims people have successfully posted here being under 2.5% in competing currencies.
I think there is an exception for Australian hotels for the currency billing rule